SUSTAINABILITY, CORPORATE SOCIAL RESPONSIBILITY,
WORKFORCE MANAGEMENT & ETHICAL POLICIES

Because we are Dubai brand, & the U.A.E is our home, environmental practices are of paramount importance, & have always been at the forefront of our operation.

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From the outset our mission has been to use only biodegradable packaging, avoiding plastic totally to ensure our contribution to landfill is minimized. We use napkins, bags and boxes from recycled unbleached materials.

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We are one of the only companies in Dubai to use fully compostable carry bags, made from certified materials – which decompose in a short time. Our target for 2017 was to eliminate cling film and straws from our operation. It was a priority to us, to minimize wastage across all areas of the business.

Our Sustainability Policy & Our Achievements So Far:

• To operate our business, always mindful to operate in a sustainable manner & be fully HACCP certified with full traceability

• To comply with, and exceed where possible, all applicable legislations

• To work with suppliers who operate organic, sustainable and ethical methods of employment.

• To integrate sustainability considerations into all our business decisions.

• To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it, on an ongoing basis.

• To minimise the impact on sustainability of all office and transportation activities – by  tightly controlling logistics

• To review and continually strive to improve our sustainability performance.    Our consumable achievements so far in our business:

Biodegradable Cake & Takeaway Boxes – since 2001

Takeaway Cutlery has always been biodegradable

Recycled unbleached napkins  - since 2007

Takeaway Salad Pots – Plastic removed - & replaced with biodegradable product – 2009

Cold Drinks Cups – Plastic removed & replaced with biodegradable product – 2009

Retail Cookies Bags – all biodegradable – since 2013, & now even better, fully compostable since 2018

Customer Takeaway Bags – implemented compostable – 2017

All straws eliminated March 2018 – changed to unbleached paper

Cling film reduced by 80% across the company since 2019 

• Work & source suppliers, who adopt & follow organic and sustainable practices – for example, we work with local organic certified farmers for some of our vegetables in UAE 

• We sell only Organic & Fair Trade Tea & Coffee – since 2006

• We use recycled or recyclable materials wherever possible

• Work & collaborate with Partners who share the same values

• Encourage customers where possible to order larger quantities, less often, to reduce the number of deliveries.

• Ensure customers and suppliers are aligned with our values & practices, on both ethics and sustainability. Such as our Coffee BYO Cup discount initiative - where customers are encouraged & educated to eliminate single use disposables, by bringing their own cup for takeaway beverages

• Ensure that all staff are aware of our policies and to communicate these to our customers.

• In-store signage implemented in all our cafes, explaining Sustainability and educating our customers on environmental policies

• Use FSC, recycled, biodegradable and compostable materials where possible.

• We use only filtered water in all our offices & staff pantry areas – to fully eliminate single use plastic bottles

• Any unused food or excess food is distributed to staff, & donated – to avoid unnecessary food wastage.

• All plastic bin liners have been removed since 2016 in all office rubbish bins

• Minimise the use of paper and other consumables by only printing where absolutely necessary, and when doing so, printing double sided & reducing waste

• Recycle all consumables where possible in our baking processes.

• Reduce energy consumption by educating staff not to use lights when not necessary.  Ensure AC’s are turned off in cooler months or in areas & offices not in use.  

• Introduce washing procedures for stewards to control & minimize waste of water

• We use only filtered water in all our offices & staff pantry areas – to fully eliminate single use plastic bottles

• Any unused food or excess food is distributed to staff, & donated – to avoid unnecessary food wastage.

• All plastic bin liners have been removed since 2016 in all office rubbish bins

• Minimise the use of paper and other consumables by only printing where absolutely necessary, and when doing so, printing double sided & reducing waste

• Recycle all consumables where possible in our baking processes.

• Reduce energy consumption by educating staff not to use lights when not necessary.  Ensure AC’s are turned off in cooler months or in areas & offices not in use.  

• Introduce washing procedures for stewards to control & minimize waste of water